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FAQ
Payments are securely processed by our provider via debit/credit card (Visa, Mastercard, Amex). A charge of €20 is made at checkout and you will receive a confirmation email immediately.
Standard delivery takes 15–20 business days. Shipping is free. Once your order has been shipped, you will receive an email with a tracking number.
Yes — returns are accepted within 14 days of delivery. Items must be unused and in their original condition. Contact customer support to receive your return label; refunds are processed 5–7 business days after inspection.
Yes — a limited 12-month warranty covers manufacturing defects. Normal wear and accidental damage are excluded. Contact us with your order number if you need help.